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No.1 The Duchy FAQ

The maximum occupancy of the apartment is 6 guests. This includes any infants or children. Exceeding the stated maximum occupancy is not permitted and may result in immediate termination of the booking without a refund. A travel cot and highchair are avalaible on request.

Check in: From 3pm  on your arrival date
Check out: By 10am on your departure date 

Check-in is at The Royal Duchy Hotel reception, where you will be issued with a unique door code to access the apartment. Early check-in and late check-out may be available on request and subject to an additional charge. 

Two private parking spaces are available in the hotel's general car park, both with EV charging capability.

All cancellations must be made in writing (email is acceptable) and acknowledged by us. 

  • Cancellations or postponements 28 days or more prior to arrival: your non-refundable deposit will be retained, and no further charges will be incurred.
  • Cancellation within 28 days of arrival: The full balance is non-refundable. 
  • Postponements within 28 days of arrival: The full balance will be retained and applied to a future booking, subject to availability and at our discretion. 

We strongly recommend that guests take out comprehensive travel insurance to cover cancellation costs. 

 

No pets are allowed at No.1 The Duchy except registered assistance animals. We do however, allow dogs on the hotel's outdoor terrace.

For stays of 7 nights or more, a mid-stay housekeeping visit is included, during which bed linen and towels are provided at the start of your stay and will not be chnaged during your visit unless an additional housekeeping service is booked. Additional housekeeping may be arranged in advance and will be subject to change. 

As guests of No1. The Duchy, you have full access to all Royal Duchy Hotel facilities, including the indoor swimming pool, terrace and restaurant. You will be treated as a hotel resident for the duration of your stay. Access to hotel facilities is subject to the hotel's own terms of use and opening house which may vary.

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