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Frequently Asked Questions

The nearest mainline station is Truro where you will need to change trains for the branchline to Falmouth.  Falmouth Town (0.2 miles -10 min walk approximately)  and Falmouth Docks (0.3m = 10 mins approx) stations are both close to the hotel with Falmouth Town being slightly closer.  It is a short walk to the hotel but it is uphill so we recommend booking a taxi if you have lots of luggage. 

We have two Smappee charging points in our car park. You can plug in and charge once you have downloaded the Smappee App. Payment can be made through the app.

We have our own on site car park which is free of charge for residents' use. 

We have a smart casual dress code in the restaurant in the evenings and ask that no ripped denim is worn or sportswear. 

There are hair dryers in all bedrooms.

No pets are allowed except registered assistance animals. 

At the time of booking the best rate available will be offered to you, should we have availability and release a last-minute offer this is applicable to new bookings only.

Bookings can be amended. Please give us as much notice as possible.  Whist deposits paid are non-refundable our cancellation policy allows for no further cancellation charges up to 48 hours to prior to arrival

Rooms are guaranteed ready for check in from 3pm and we ask that rooms are vacated by 11am to be ready for the next arrivals. You are welcome to arrive earlier and make use of the hotel facilities. 

Yes, children of all ages are welcome at the hotel. We have a variety of family rooms and options to suit all family sizes and our reservations team will be happy to help with finding the best room for your family.

Our pool is open 7am - 9pm daily with no restrictions on family use. 

We do have meeting spaces available. Call 01326 313042 to discuss your requirements with our team. 

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