Frequently Asked Questions

What is the nearest train station?
The nearest mainline station is Truro where you will need to change trains for the branchline to Falmouth.  Falmouth Town (0.2 miles -10 min walk approximately)  and Falmouth Docks (0.3m = 10 mins approx) stations are both close to the hotel with Falmouth Town being slightly closer.  It is a short walk to the hotel but it is uphill so we recommend booking a taxi if you have lots of luggage. 

Do you have electric car charging points? Will they charge my car?
We have three Tesla Destination Chargers in our car park.  Use of these is free of charge for guests staying at the hotel. We recommend checking compatibility with your dealer for these chargers for other vehicles. 

Do you have car parking?
We have our own on site car park which is free of charge for residents' use. 

What is the dress code?
We have a smart casual dress code in the restaurant in the evenings and ask that no ripped denim is worn or sportswear. 

Are there hairdryers in the rooms?
There are hairdryers in all bedrooms.

Do you accept pets in the hotel?
No pets are allowed except registered assistance animals. 

If I see a special offer is released on the dates of my holiday can my rate be adjusted?
At the time of booking the best rate available will be offered to you, should we have availability and release a last-minute offer this is applicable to new bookings only.

Can I amend a confirmed booking?
Bookings can be amended. Please give us as much notice as possible.  Whist deposits paid are non-refundable our cancellation policy allows for no further cancellation charges up to 48 hours to prior to arrival

What are the Check in and arrival times?
Rooms are guaranteed ready for check in from 3pm and we ask that rooms are vacated by 11am to be ready for the next arrivals. You are welcome to arrive earlier and make use of the hotel facilities. 

Are children welcome at the hotel?
Yes, children of all ages are welcome at the hotel. We have a variety of family rooms and options to suit all family sizes and our reservations team will be happy to help with finding the best room for your family.

Our pool is open 8am - 8pm daily with no restrictions on family use. 

Do you have meeting rooms available?
We do have meeting spaces available. Call 01326 313042 to discuss your requirements with our team. 

Want to work with us? 
Take a look at our latest vacancies by visiting You can also upload your CV here to be considered for future vacancies.