Best Price Guarantee

When you want to book a room at our hotel, just go straight to our website. We guarantee that you'll find the best offers and prices here or through our reservation team. That is why we offer a best price guarantee.

In the unlikely event that you find a lower publicly available rate, on a competing website within 2 hours of booking your room (with the same restrictions, payment requirements, dates etc) then we will match it. 

Also available when you book direct: 

  • Free Wi-Fi and parking - No hidden extras 
  • Most up to date - room availability.
  • Customer service – Reserving on our website is quick, clear and easy. If you have any questions, our reservation teams are ready to assist you.
  • No penalty charges – You can cancel directly with us up to 48 hours (excluding school holidays) prior to arrival without penalty charges.
  • Exclusive offers – Our website shows the most up to date offers and added value packages
  • Best hotel information – Our website will show up to date photography and video imagery.

How does the best rate guarantee work?

Brend Hotels “Best Price Guarantee” applies only to rates available to the general public.

Please note you will first need to make your reservation either through our website or through one of our reservation team before you can submit a claim. All claims need to be made via email. 

Upon verification of your claim, Brend Hotels will honour the rate for the nights for which the lower rate was found.

Rooms on the other websites must be bookable on the internet at the time of verification.

To make a claim

Please forward your reservation confirmation email received together with the following information:

  • Your full name
  • Your reservation number
  • Your arrival date
  • The number of room nights our reservation is for
  • A print screen of the website where the lower rate is available and the website address

Please send this information to

You can read our Terms and Conditions here